TN
Themba N

1 reviews | Active since Mar 2016

04 Mar 2016, 07:33

BUY AND GET FREE RETURN TICKET WORTH R4000

HELLO PETER<br> <br> I BOUGHT A SAMSUNG FRIDGE FROM GAME on then 22/12/2015 WHICH HAD A PROMOTION RUNNING that of getting a free return flight ticket. THE FRIDGE WAS DELIVERED ON THE 28th December 2015 at 27 Jupiter str in Westonaria and the promotion was to close on the 31st December 2015. I did forward all the required proof to to \proof and get\" but to date no response from them. They did once requested a picture of a fridge and serial number which I forwarded to them but still no action from their end. I am frustrated because Samsung is not fulfilling its promise. I demand my ticket. Infact I initially registered via sms which also did not work very well then I raised it up with Samsung then we communicated via emails but they since stopped the communication.<br> <br> Please investiigate on my behalf. My ID is *** . the serial number for the fridge is 0EDFAADGA01013W<br> "

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Mar 2016, 11:19
Official
Hello 27 Jupiter,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref ***

We have escalated the matter and feedback will be provided to you soon.