BUY AND GET FREE HOLIDAY FOR A COUPLE WORTH R4000.

I bought a double door fridge from House and Home Benoni on 19/12/2015 and i SMSed the product code : RSA1WHMG1 to 332230.I got no response,on 07/01/2016 i called and spoke to Glenis who said I sent in the wrong code and i explained that i did everything as told by the Shop consultant Lebohang.I also spoke to Samsung Rep servicing Benoni Sello-*** who tried to sort the matter for me and was told it will be sorted.13/01/2016 i was told to re-submit by Glenis and i did.26/01/2016 i spoke to Simon who said everything was okay and my case was awaiting verification until NOW ??? NOW my problem is that Samsung got a lot of sales from customers like myself making empty promises because everytime you call their call centr number *** you hold until it automatically gets cut.I am asking myself how many clients out there are experiencing the same as me? This is misleading and lying to customers just to get more sales unfairly.I appeal to Samsung Management to investigate and resolve this as it is damaging the company reputaion and as customers we are losing trust and we will end up not believing or buying their products.Itrust that this will be resolved immediately.