Buy and Get Disappointment

On the 29th December 2015 I purchased 2 Samsung products which qualified for the But and Get promotion. I was moving into a new place on the 02nd January and needed the products. I had to get delivery of the 2 items at a different address on the 30th Dec as I was told the promotion ends on the 31st Dec and in order to qualify I had to photograph the serial number.<br> I did all of this and sent the information on the evening of the 30th December. They said they had to verify the purchase.<br> It is now more than a month later and I have not heard from Samsung. I find this extremely poor service from Samsung and want an immediate update from them.<br> I don't owe them my business and will not make further purchases from them until they prove themselves to me again.