EG
Eloise G
1 reviews | Active since Dec 2012
16 Jan 2023, 08:23
Buy and get deal
This is related to my review of the Samsung Rewards Buy and Get Deal. My dispute has still not been resolved. After many attempts at doing the whatsapp verification and speaking to consultants I get an email today saying they have no record of my application. I have it on record and can send screenshot. Will someone competent please come back to me. The email very nicely reminded me of the 30th Jan deadline for applications. How can I get anywhere, my matter is not being resolved.
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Samsung South Africa's replyOfficial
16 Jan 2023, 08:53Good day Eloise,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply16 Jan 2023, 08:53
Official
Good day Eloise,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM