SR
Sharon R

1 reviews | Active since Feb 2016

02 Feb 2016, 15:32

BUY AND GET COMPETITION - HOAX

I purchased a washing machine and tumble dryer in December and was informed by my Sales consultant that I qualify for a domestic flight tickets or accomodation at any Protea Hotel. Upon following the instructions I advised my choice of a booking at the hotel for the 3rd and 4th of January. I was unable to<br> check in to the hotel of choice as my voucher arrived only on the 4th and I did not accept it. It was sent back. Since the 4th of January I have been promised a re-booking for 13th and 14th and made approximately 50 phone calls and eventually was put thro the manager Craig on 30/01 who promised it will be sorted by that evening. A further 10 calls have made since then and I still have not received my voucher for the 13th and 14th February 2016. I have now given up and just would like everyone to know of my experience

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Feb 2016, 15:56
Official
Hello Shaz1972,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***.

Regards

Samsung Team