TM
Tshifhiwa M

1 reviews | Active since Jan 2012

12 Jul 2016, 14:00

Buy and Get Competition

<p>I Bought a washing machine, with the buy and get promotion in December.</p> <p>Registered online and got sms pin code ********** 61.</p> <p>I then call the call centre in May 2016 to book.</p> <p>A consultant sent me booking form which were sent back to ********** on 05.05.2016.</p> <p>Till thiss day i have not received my coupon.</p> <p>I called the call centre again on 12.07.2016, consultant by the name of Farieda gave me her email address and advised i would get feedback. I did not.</p> <p>I called again and spoke to Amin Davids who said it takes 48 hours, but i have been waiting since 05.05.2016.</p> <p>I want to know was this just a **** to get people to buy the product?????</p> <p> </p> <p>Very irritated client.</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Jul 2016, 14:42
Official

Hi Tshifhiwa

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 064
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team