Buy and get? Buy and BEG! What a joke.

Samsung Buy and Get deal, what a sad joke. <br> <br> I have booked for accommodation THREE times now. First two times it took you guys between 2 and 3 weeks to answer to my booking, right before the actual booking dates, and after I had to follow up and call more than once, on both occasions. Needles to say, it was so close to the time, off course I wouldn't get accommodation with a week's notice from you guys. <br> <br> Then, a couple days after, (couple weeks ago), I got a call from Leigh, ( or Lee) who have personally apologised and asked me to please give her my new booking dates, which I have done. I gave her dates 5 weeks in advance. And for the last 2 or 3 weeks I have YET to receive any response, again. I have sent NUMEROUS complaint emails, begging for a response, and I get nothing. <br> <br> Can a PROPER service consultant PLEASE answer my request!