BUY AND GET

I entered the BUY AND GET promotion but waited very long for my pin codes, Many calls made to the Capetown call center but no resolution. I spoke to a person called Lee who promised to call me but nothing happened. Late February i tried again and got through to LAYDON, very nice well spoken chap who listened to me rant for about 10 minutes (sorry buddy). He then calmly apologized and offered to make my issue his priority, I accepted his offer and he made an appointment to call me back within 60 minutes. I received a call from Laydon after 45 minutes with an answer and the pin code. WHAT WERE THE OTHER PEOPLE DOING? Anyways thanks Laydon, will surely be in touch with regards to my booking and i hope to get through to you again.