Buy and Get

On the 8th of December we bought a Samsung Washing Machine and were advised we qualify for the Buy and Get promotion. We sent through the requested information and today received an SMS stating that they hadn't received it and that today was the last day and no late entries would be accepted. <br> I was given the tel number to ring and when I did get through, exactly as your previous complainant said, you are placed 13th in a queue and after holding on for almost 15 mins get cut off to call again and be 15th in the queue.<br> <br> Please help - we really don't know who to talk to.<br> Thank you<br> Brandon Gordon