buy and get

We purchased a Samsung fridge/freezer on the 06th December 2015 at Makro Cape Gate. The Samsung representative gave us a code number and registered the sale and we forwarded the serial number and picture via mms as per the instructions - reference number ZHETRX and was registered from phone number ***. The representative advised that we would receive a sms pin code within 7 days.<br> <br> I called the *** on the 21st and was told that someone from Samsung would get back to us within 24 hours. I followed up again on the 24th and was told that someone would call us first thing on Monday (today) morning which also did not happen. I have now tried numerous times to call *** to follow up once again on the poor service and the number has a strange engaged tone. Could someone please advise what we must do further to get a response? Must say we are a bit disappointed with the service - why offer something to a client and not follow up on the offer made?<br>