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abri A

1 reviews | Active since Jul 2016

13 Jul 2016, 10:13

Buy and get

<p>Samsung gives you the choice of a domestic return flight or a weekend away when you buy a qualifying product. I bought a wachine machine to qualify. I sent a copy of my ID and everything they asked for and completed the form. I chose the weekend away. I had to provide them with 3 dates, after which they responded that none of the dates are available and I have to provide another few dates, which I did. This was about 3 months ago, and I never heard anything since. I cannot get through to the call centre. Can someone please contact me, this is not a good adverti*****t for your company. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Jul 2016, 14:02
Official

Hi Karin

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 312
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team