Buy and Don't Get

Previously I had spent R30,000 plus on Samsung aircons, which are brilliant. On this basis , I decided to buy a Samsung fridge which I bought on Nov 2nd. It's also very good. I was told about the buy and get deal by the sales person. So I smsed my claim, got a ref no 89TJTD, and sent the claim in with photos of serial no and invoice. 1 week later , nov 16th, I had heard nothing so I email [Email Removed] No response. I tried phoning a couple of times but got tired of waiting. This year I intend buying a tv and new phone. Guess which brand is unlikely to be in the mix.