Buy and DON'T Get!!!!

I purchased a Samsung washing/dryer machine on 27 December 2015 from The Digital Experience store in Fourways. Model WD702U4BKSD. The store informed me of the Buy and Get promotion. My washing machine had won me a 2 night stay at any Protea Hotel to the value of R4000.00. I duly followed the instructions and received my code via sms and tried to access the site to log my claim which was not available. <br> <br> The call centre informed me that the website was down but I should try the following day.<br> <br> On the 29th of December I managed to access the site and submit my claim. I uploaded the invoice and a photograph of the unique number at the back of the washing machine. <br> <br> By the 18th of January, I still had not received any communication from Buy and Get. <br> <br> I contacted the Buy and Get concierge desk on Tuesday 19 January 2016. They promised to escalate my query, however, I have to date had no feedback.<br> <br> I called again on Monday 25 January 2016 and spoke to Liesel who said she would follow up and provide feedback within a couple of hours. I have had NO feedback to date.<br> <br> So, I spent R8000 on a washing machine and have not received the gift that was promised. Not very good service in my book!!