buntu and lorraine at sumsung voice of customer are the worst in customer care, the customer service is non existant at sumsung

its been long over a month and I don't know where my phone is and you still refuse to repair it! terms and conditions point 4 and 9 in no way state I should make payment before repairs are made! yet I am being forced to make more payments after the booking fee. You have a voice of customer department yet our voices are not heard. the head of department being Buntu is worse, no wonder why most of the staff that report to him are also not customer service orientated. I have wasted far too much time and money making calls trying to get service but I m always put on hold for countless minutes . Repair my phone asap, its been long overdue, I am inconvenienced to the apex here.