KM
Kabelo M
1 reviews | Active since May 2013
27 Jul 2019, 08:02
Bunch of ******
I have been a loyal customer to Samsung, with my house Kitted out in their appliances. Over the past 3 weeks I have shocking, distasteful and ****py service from them. My washing machine broke down, I called them to come and assist. I still have a warranty on the machine, now according to Samsung they will charge a call out fee to see what’s wrong, another fallout fee to replace the part that is supposedly under warranty. Their stupid warranty is a way to make a quick buck. Their business model is failing to grow their brand and to create new revenue streams they will illicit funds from unsuspecting consumers. Why have a warranty if I am paying for everything?
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
27 Jul 2019, 08:04Good day Kabelo
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's reply27 Jul 2019, 08:04
Official
Good day Kabelo
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's replyOfficial
29 Jul 2019, 16:10Good day Kabelo
Herewith your reference number:
***
***
SamsungSA:^LZ
Samsung South Africa's reply29 Jul 2019, 16:10
Official
Good day Kabelo
Herewith your reference number:
***
***
SamsungSA:^LZ
KM
Kabelo M's updateReviewer Update
30 Jul 2019, 17:48So Samsung contacted me to tell me they charge to fulfill they warranty promise, meaning they sell inferior quality that break within the warranty person in order for them to send out agents in order to charge ridiculously high callout fees, go back dispatch the product that is under warranty and fit it a exorbitant labour fees. I’m disappointed in the service, quality and utter dishonesty.
Never touching a Samsung product again
Never touching a Samsung product again
KM
Kabelo M's update30 Jul 2019, 17:48
Reviewer Update
So Samsung contacted me to tell me they charge to fulfill they warranty promise, meaning they sell inferior quality that break within the warranty person in order for them to send out agents in order to charge ridiculously high callout fees, go back dispatch the product that is under warranty and fit it a exorbitant labour fees. I’m disappointed in the service, quality and utter dishonesty.
Never touching a Samsung product again
Never touching a Samsung product again