Bully,arrogant and ****** Samsung SA

Bully,arrogant and ****** Samsung SA

I bought Samsung A32 at the end of June 2023 and by of December 2023 the phone 📱 started to give notification "the phone is over heating" and it closes applications automatically and is clear the phone is faulty

I reported the issue with Samsung and I They didn't Take me serious because I'm a black man who doesn't know his consumer rights

I was then told to book in the phone in one of their brunch which I disputed because I use this phone 📱 for personal ,work purposes ,etc. Instead of booking the phone they should just replace it since is over heating which is a hazard to myself and my family because the phone may explode at anytime which may result in loss of life or great damages

My consumer rights are violented by Samsung SA because they sold a faulty phone which can't perform the intended purposes, Samsung should negotiate with me as their reputation will be affected by this issue