Bul**** by Samsung SA

I would like to lay a complaint against Samsung South Africa regarding the TV that I had bought from their re-seller (Digital) in 26 June 2018. within 7 days I reported my unsatisfactory on the workmanship on the TV, whihc entirely was the picture quality. I reported that the TV is bleeding on any black picture and it is unbearable to watch any black scenes. The reseller asked I return the tv and they gave me a different model. Unfortunately the model I was given did not have the features that I had in mind when I bought the first TV. As a result I return the TV, which did not have the bleeding issue.

I was advised to contact Samsung with this issue. Samsung brought a new TV of the same initial model which still had the same bleeding issue around the edges of the screen. Samsung came back and replaced the screen panel to fix this issue, however the bleeding issue was still existent.

The technician advised that they will report this issue to Samsung and will provide me with a way forward. The technician then asked that I look for a different model with the specs that will meet my needs, and I told him that they must get the MU8000. However, few weeks later the complaints dept advised that the TV isnt faulty and they will not take any action about my complaint. I advised the ,manager that I had reported this bleeding issue to the re-seller within 7 days of purchase and now you are not going to do anything with this issue and obviously the time frame to return the tv has elapsed. She rep**** that that isnt relevant but they will not take any action at all.

Above said, I need a remedial steps to deal with this issue as I feel I am bul**** by Samsung South Africa and there is nothing I can do. The side effects of this bleeding are unbearable .