BR
Brandon R
1 reviews | Active since Mar 2022
11 Apr 2022, 17:30
Bull**** service from a **** brand
You guys have not delivered on your adverti*****t of getting galaxy buds pro for free with the purchase of the s22 ultra. I have been fighting this since the 14th of March and asking for them as they were promised but nothing has come from it after fighting and fighting asking for a refund I finally get told I can have a refund but I have to pay a 20 percent handing fee? What **** is that? You guys have not delivered on your adverti*****t or your promise now I must pay for it? Such bull**** from all of you
I demand service and he'll on this matter and not an automated response. I want a refund and in full
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
11 Apr 2022, 17:31Good day Brandon ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 Apr 2022, 17:31
Official
Good day Brandon ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
BR
Brandon R's updateReviewer Update
12 Apr 2022, 08:25I have emailed and called tha team and no one has rep**** or helped. I am done I request a full refund for my device. Your service is ****
I have had to create 5 different hello Peter accounts to try get through to you and still can't. Your samsung clearwater branch is useless as well as the employees there, I have not been helped at all.
I request a refund and I get told I have to pay a handling fee of R6000 for your guys FALSE ADVERTISING. I want a full refund and want it by the end of the week. I am not waiting any longer . Sort your **** out and sort this matter out
I have had to create 5 different hello Peter accounts to try get through to you and still can't. Your samsung clearwater branch is useless as well as the employees there, I have not been helped at all.
I request a refund and I get told I have to pay a handling fee of R6000 for your guys FALSE ADVERTISING. I want a full refund and want it by the end of the week. I am not waiting any longer . Sort your **** out and sort this matter out
BR
Brandon R's update12 Apr 2022, 08:25
Reviewer Update
I have emailed and called tha team and no one has rep**** or helped. I am done I request a full refund for my device. Your service is ****
I have had to create 5 different hello Peter accounts to try get through to you and still can't. Your samsung clearwater branch is useless as well as the employees there, I have not been helped at all.
I request a refund and I get told I have to pay a handling fee of R6000 for your guys FALSE ADVERTISING. I want a full refund and want it by the end of the week. I am not waiting any longer . Sort your **** out and sort this matter out
I have had to create 5 different hello Peter accounts to try get through to you and still can't. Your samsung clearwater branch is useless as well as the employees there, I have not been helped at all.
I request a refund and I get told I have to pay a handling fee of R6000 for your guys FALSE ADVERTISING. I want a full refund and want it by the end of the week. I am not waiting any longer . Sort your **** out and sort this matter out