MB
Muhammad B
1 reviews | Active since Dec 2010
23 May 2023, 11:21
Buds2 pro claim nightmare
I have purchased an S23 directly from a samsung store, and the simple process of redeeming the buds2 pro is not so simple. I uploaded documents and IMEI as requested, the claim was rejected because an invoice for a watch 5 was not received! how crazy is this. I called 3 times to the call center, with 15-20 mins wait time. The initial rejection was an error on their side, again a simple process, right?Eventually I am now required to upload cipc documents and further IDs and letters. It almost seems as though they make the claim process as difficult as possible. VERY POOR SAMSUNG! definitely a non returning customer
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Replies (2)
Samsung South Africa's replyOfficial
23 May 2023, 11:22Good day Muhammad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply23 May 2023, 11:22
Official
Good day Muhammad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
MB
Muhammad B's updateReviewer Update
12 Jun 2023, 06:55I received a reply on the 24th of May that the claim was successful. It is now the 12th of June and I still have not received the item! I cannot believe this process is still going on for more than 3 weeks! I have sent an email twice to your contact email with no reply! Is this buds promotion just a lie to attract customers and you do not deliver on it!?
MB
Muhammad B's update12 Jun 2023, 06:55
Reviewer Update
I received a reply on the 24th of May that the claim was successful. It is now the 12th of June and I still have not received the item! I cannot believe this process is still going on for more than 3 weeks! I have sent an email twice to your contact email with no reply! Is this buds promotion just a lie to attract customers and you do not deliver on it!?