Buds

We bought the Samsung S21 ultra beginning of February. We sent in our claim to receive the buds and the smart tag. We haven't received any thing and it's the end of April. Terrible service every time we phone there is a different reason why we can't get the buds.

We had to re submit our claim and was told up to 14 working days. We waited patiently but received nothing. We phoned again then they reevaluated our claim and approved it. We again waited 14 working days. Nothing came we phoned again then they told us courier it was down and the system had to be fixed. In this whole process we were not able to track our parcel on courier it as they said the have never had a way bill number like ours that Samsung gave to us. Samsung told us it would once again be 14 working days we waited patiently as the days passed we phoned again then they had a problem with the manufacturer of the buds.

It's been 2 months we have phoned and phoned and have sill not received any thing. We have spoken to countless people at Samsung and been reasured that we will receive the buds. It's been 2 months.

VERY BAD CUSTOMER SERVICE AND WE STILL DON'T HAVE THE BUDS.