CJ
Chris J
1 reviews | Active since May 2020
12 May 2023, 06:34
Brokken tv, no response
I have a 8month old tv with a stripe running down it. I have contacted you almost 4 weeks ago. I have sent off all images and invoices as requested, i have emailed 4x times and dont get any response from Samsung as to what is happening. I have had many Samsung items, but if this is the way you deal with issues, is it worth buying another Samsung product?
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Samsung South Africa's replyOfficial
12 May 2023, 08:07Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply12 May 2023, 08:07
Official
Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM