Broken Washing Machine want it replaced / fixed

<p>Good day</p> <p> </p> <p>I bought a SAMSUNG washing machine in July 2013. Conveniently for Samsung and luckily for me the washing machine started making a noise. I phoned Samsung SA head office and they sent out a supplier to fix the machine in June 2015. After the supplier left about a week later the problem started again once again I phoned Samsung SA and they sent out the same supplier even though I requested that the suppliers does not come back due to bad service. Samsung ignored my request and the same supplier returned. The machine was fixed but less than a year later the same problem is back. I now phoned Samsung SA head office………….. I was told that because the machine is now out of warrantee they will send out a technician to come out and have a look at the machine but I will be responsible for the costs. I feel that this is unprofessional as this is not a new problem. This is a problem that is returning for the third time in less than a year. I have spoken to three people at customer services ( first lady: General customer care office assistant no name available 18/7/2016 Dina was the lady that returned my call today 19/7/2016 and then her supervisor Sephiso 19/7/2016) ( I have recording of all the calls if needed) and explained my problem they are not prepared to send out a technician free of charge to confirm that I am correct that this is the same part in the machine that has broken for the third time. For something to break three times in less than a year there must be something that courses this. Samsung is however so arrogant and not prepared to assist a customer. This is not the only Samsung product in my home I am a loyal client but after this I feel that I should really think out of the box and change to more trustworthy suppliers.</p> <p> </p> <p> </p> <p> </p>