Broken Washing Machine & rude service

I bought a Samsung washing machine at Makro in 2022. November 2023 the washing machine stared giving me problems, I would get an E45 error message & water will be pouring out the door flooding my house. I logged a call with Samsung, they came to collect the washing machine “to have it fixed”, the washing machine was with them for over 2 weeks, they brought it back - guys from repair centre assured me that they fixed it & even tested it at their workshop. Tried doing my laundry the next day & to my surprise the washing machine was still not fixed infact they did a further damage as the door does not close/lock anymore. I called Samsung again & they said the washing machine got fixed so they don’t know why I am still having those issues - they kept promising to call back but never did. They escalated the matter to their ‘Voice of Customer’ department where I was dealing with a lady by the name of Tidimalo, she went through my profile & said repair centre did not fix my washing machine - why return the washing machine if it was not fixed & not communicate this with me when they brought in the washing machine? She always promises to call back with feedback but never does - I am the one that always calls, I asked to speak to her manager & she said “she is the only person I would be dealing with”. I am utterly disappointed with Samsung. I reported the washing machine in November, it’s January & they still have not resolved my issue!!!