1 reviews | Active since Dec 2016

20 Dec 2016, 18:01

Broken Samsung S7

<p>So after having my Samsung S7 for less than a month the phone just stopped charging. I took it back at the Woodlands Vodacom branch and they told me to take it to Vodacare in Menlyn which I did. Two weeks later I got my phone back and they told me it is irreparable(the phone had a faulty mainboard). I just phoned Vodacom and now I have to pay this contract for two years after using my phone for less than a month. </p> <p> </p> <p>Surely they have to give me a new phone....</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Dec 2016, 08:48
Official

Hi Donovan


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team