BROKEN SAMSAUNG ACTIVE 2 WATCH THAT I KEEP PAYING AND DOES NOT WORK

I Have HAD IT with Samsung and THEY ARE useless service I have been struggling for more than a month now with them have a Samsung active 2 watch and it is giving me problems as it is still under contract and guarantee went to MTN store West Coast Mall where is still under contact no they can’t assist me have to work with Samsung self. TERRIBLE SERVICE FROM THEM ASWELL

Have been phoning Samsung customer care gave me ref no *** which clearly means nothing because have to explained the whole story to every person that answers the call have been asking for assistance they would excelate my request and someone will phone me no one has phoned me and I am still paying for a thing that does not work. WHY WHY WHY MUST IT BE SO DIFFICULT TO GET HELP FROM THE BRAND