Broken S8 screen

So my Samsung S8 Screen crack on the 13 of november as I was on vacation as I returned on the 8 of december I start calling around so I went to Samsung at Mall of Africa were they helped me to register on the Samsung mobile care to extend my warranty everything is aproved I paid my access of R1300 like they asked me to after payment has been approved I've been asked to take my s8/to mmall electronics on revonia the this is 12-12-2017 OK so holiday begin proof of purchase have been send everything on 03-01-2018 got a call saying I'm being declined due to false information o ****ing really now Samsung don't want to repair my phone that's a 18000 phone I'm going to social network posting all my proofed document regarding this Im unhappy as a good Samsung customer and I'm taking this further then social media I've been treated like **** and I'm done