Broken phone- still no replacement

I was contacted by dear_customer via samsung website i told them the story of what happned to me had a broken phone lying around for months purchased from orange online store<br> <br> came back from samsung repair centre with a sheet saying \DEAD"<br> <br> i think parts were replaced it but havent used it as the phone WAS 2 MONTHS OLD TIME OF FIRST CORRESPONDENCE AND WHEN I FIRST TOOK IT INTO CAPE TOWN SAMSUNG CENTRE IN CENTURY CITY<br> <br> UNDER THE CPA I AM ENTITLED TO REPAIR OR REPLACEMENT AT MY OWN CHOICE!<br> <br> WILL GO TO CONSUMER TRIBUNAL SOON IF NOT REOSLVED"""