Broken item

Item: Samsung South Africa
Rating: 1
Author: Armand W

I am very unhappy i upgraded to the new Samsung S8 plus and bought a screen protector of R300 the protector fell off within a week vodacom refused to exchange it and the phone also started to give problems with the speaker and in light i saw my screen was also craced and the call centre and people working for vodacom and samsung think it is a huge joke

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

22 Oct 2017, 15:10

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Samsung South Africa's reply22 Oct 2017, 15:10

Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Armand W's updateReviewer Update

24 Oct 2017, 12:23

Samsung still did not solve my problem i will take it further if i have to this is a poor service the device is faulty they must exchange The lady khanyandune Gumede with reference number ********** 553 only said the warranty is vauded and want my email for acknowledge ment it foesnt work that way

Armand W's update24 Oct 2017, 12:23

Reviewer Update