BROKEN FRIDGE/FREEZER FOR 8 MONTHS- NO ACTION

I have tried in vain to get some action out Samsung for 8 months- just to repair a broken fridge/freezer- which I am actually happy to pay for( even though the compressor has a ten year warranty)- but they seem to be unable or unwilling to fix it. I have posted on hello peter twice now, after having called for more than 8 months. They promise action and take none. Elon Musk in the meanwhile has made an electric car that drives itself, is busy with a Hyperloop and is building lithium battery factories- there are Mata ray submarines in the navy's pipeline as well as flying fish torpedos. Samsung has made the Note 7, simband, the bixby button as well as their blowing up washing machine the KRX:005930- and seem to be unable to fix a fridge- just a simple fridge. very disappointing. Samsung- what more do I have to do to be heard?