JC
Jackie C
1 reviews | Active since Feb 2022
07 Jul 2022, 12:18
Broken again - after only a week!
I wrote a review on my Samsung washing machine a few weeks ago. It had broken down 3 times in its 1st year. Samsung were slow and *********** in fixing it, however, by last Thursday it was running. Today it is leaking AGAIN. To be fair, Samsung have been phoning me regularly to ask whether I am satisfied with my machine, the latest call being early this morning. I rep**** thar it was working, only to go out to the laundry and find that it had started leaking again. I've had enough now, 4 times in 13 months of having this machine! Surely this product is pure *******!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
07 Jul 2022, 12:28 Good day Jackie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^KK
Samsung South Africa's reply07 Jul 2022, 12:28
Official
Good day Jackie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^KK
Samsung South Africa's replyOfficial
07 Jul 2022, 14:55Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply07 Jul 2022, 14:55
Official
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for your patience and understanding. Kind Regards, SamsungZA NM