BRING BACK MY PHONE

I bought a Samsung A70 on contract in June 2019 at an MTN store in south Africa Mpumalanga witbank ( highveld mall). Unfortunately in November 2019 the screen broke and I was advised to return it to MTN so they could ship it you Samsung and it'll get fixed. However when the bill came back in December 2019 is was too much and I couldn't afford it so I requested the phone to be returned to me. Samsung requested R200 for shipping in the beginning of January. I sent it. But till this day my phone hasn't been returned to me. I understand that Samsung probably has alot of phones to ship but I don't think it is ethical nor professional for the return of my phone to be delayed this long. It is 2 years now. I'm wondering if this is how Samsung treat's it's customers? Is this how Samsung does business? Are the customers feelings and well beings the last items on your priority list?I am a student. Right now I'm using an old phone to get through this COVID-19 pandemic because I have virtual classes. This phone troubles me so much. It hurts because I have a perfectly good phone that I haven't seen in months some where in south Africa.

Its very unfair that i have to pay so much money for a phone that's not even here with me. Samsung has really proven that I should never ever purchase a Samsung gadget because clearly Samsung does NOT care about me as a customer. Now i am demanding an answer as to what's going to happen now ? Because I WILL NOT be purchasing another phone. I need my phone back because I need it and I'm currently paying for it EVERY SINGLE MONTH. BRING BACK MY PHONE SAMSUNG.