Bricked HW-MS6501 Soundbar following official firmware update and support guidance.

I am a loyal Samsung customer currently facing a major issue with my HW-MS6501 soundbar During an official firmware update, the soundbar froze on the "Updating" screen. I contacted Samsung support for assistance, and I was explicitly instructed by a representative to perform a manual reboot while the unit was in this state. Following these instructions caused the device to stop powering on completely. I have since engaged with Samsung management, but my request for a repair or resolution was denied on the basis that the unit is "out of warranty." I feel this decision is unreasonable as the device failure was a direct result of following the official technical guidance provided by your support staff. I am not looking for a debate, but rather a fair resolution. I would like an executive review of this case, as I believe Samsung should stand by its product, especially when the failure was caused by the company's own update and troubleshooting instructions. I have kept a record of my interactions with your team and hope that we can resolve this matter professionally.