KB
Keegan B
1 reviews | Active since Mar 2023
05 Dec 2024, 15:39
BREAKING BAD CUSTOMER SERVICE - GIVE MY EAR PODS!!!!!!!!!
I upgraded to a Samsung Galaxy A35 - it comes with ear pods and watch. My claim submission was successful on the 14th November 2024. ***
There has been no updates and still i don't have my ear pods and watch. When I try calling i am on hold for 15 minutes with no answer. Countless emails sent - NO RESPONSE
I use up all my airtime trying to get a response on items i am entitled to - THIS IS NOT ACCEPTABLE. I WANT MY ITEMS AS PER AGREED CONTRACT.
I expect this to be resolved as 22 days has passed and no update!!!!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
05 Dec 2024, 15:40Good day Keegan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply05 Dec 2024, 15:40
Official
Good day Keegan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
KB
Keegan B's updateReviewer Update
05 Dec 2024, 16:00Thank you for the automated response, it is however open ended. When do you plan to be in contact with me 24 hours, 48 hours, 7 days etc......
Please advise on clear timelines as i have already been waiting 22 days
Please advise on clear timelines as i have already been waiting 22 days
KB
Keegan B's update05 Dec 2024, 16:00
Reviewer Update
Thank you for the automated response, it is however open ended. When do you plan to be in contact with me 24 hours, 48 hours, 7 days etc......
Please advise on clear timelines as i have already been waiting 22 days
Please advise on clear timelines as i have already been waiting 22 days
KB
Keegan B's updateReviewer Update
11 Dec 2024, 15:04And STILL - NO EAR PODS & NO WACTH
Im in cape town, Samsung says it was delivered in Gauteng - REALLY
PETHETIC SERVICE - YOU AHOUSL BE ASHAMED OF YOURSELF
Im in cape town, Samsung says it was delivered in Gauteng - REALLY
PETHETIC SERVICE - YOU AHOUSL BE ASHAMED OF YOURSELF
KB
Keegan B's update11 Dec 2024, 15:04
Reviewer Update
And STILL - NO EAR PODS & NO WACTH
Im in cape town, Samsung says it was delivered in Gauteng - REALLY
PETHETIC SERVICE - YOU AHOUSL BE ASHAMED OF YOURSELF
Im in cape town, Samsung says it was delivered in Gauteng - REALLY
PETHETIC SERVICE - YOU AHOUSL BE ASHAMED OF YOURSELF