LM
Lerato M

1 reviews | Active since Nov 2014

03 Dec 2023, 22:26

Brands that Drop the ball - **** in Disguise

Hi One of your agents from The Digital Experience - Fourways, Phineas Mahlangu, misquoted me on a Z Fold. I've emailed you about the incident, and it seems no one cares to respond or assist.

I refuse to be bamboozled into paying for a mistake, especially when I called to confirm whether the price was accurate. That's ****ming 101. Your mistake, so you fix it without inconvencing me.

Kindly source my email so you're fami**** and up to speed with the details of the compliant, then attend to resolve with haste.

Thank you.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply04 Dec 2023, 07:51
Official
Good day Lerato
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM 

LM
Lerato M's update04 Dec 2023, 12:16
Reviewer Update
Noted. Thank you