Brand new washing machine broken 2 weeks and stil not fixed

Bought a new washing machine when I opened the box 2 of the shocks just fell out. After that I send samsung a mail It took 2 days for a response email With no reply mail address on the email After that I emailed Theresa Naidu head of gauteng branch then only samsung call service phoned me and told me a technician will phone me. The next day the technician phoned me with a date and time I had to take my lunch brake 12:00 to meet the guy he never showed up after I tried to call him several times. Then I had to spend 20 minutes with the call centre on the phone to find out where the technician is. He only got to my house at 17:00 that day. Had a look at my washing machine and told me he had to order new parts and it would take 2 days wich was on a friday so a week later he let me know that he would be at my house today at 15:30 2018\02\16 which I also had to take of early from work. Tried to phone him and his phone is of again he is now an hour late without any notifications. I am very unhappy with Samsung and will never buy any of their products again. Thank you for wasting my time and money Corne van der Merwe