BRAND NEW SAMSUNG NOTE 5 - FAULTY OUT OF THE BOX

I received my upgrade, a Samsung Note 5 on Friday 04/12/2015 as per my Vodacom contract, from Cellucity Pavilion. The phone has suffered with random shutdowns and restarts since I've received it - 3 random shutdowns and reboots on Friday, with the phone switching off on its own on Friday night. A further 5 random shutdowns and reboots on Saturday, the phone was unresponsive on Sunday morning with the screen not powering up and then once it did switch on ... 2 more shutdowns...I find this totally unacceptable...and have now decided to return the phone and request an exchange unit.<br> <br> As a flagship device from Samsung that costs approx R10 000, you would think I'd be offered an immediate replacement as other consumers were in the US and UK. Something is clearly very wrong with this phone and my confidence in the Samsung brand has now been shattered.<br> <br> I am now being spun a story that I must send the phone off for evaluation and once that is complete... vodacom will decide on whether to replace the phone or not. Do the regulations in the CPA not count for anything anymore?? What nonsense. How about some help Samsung SA as its YOUR product that has failed, and I am now without a phone...