SL
Sinazo L
1 reviews | Active since Mar 2025
03 Jan 2026, 09:19
Brand new Samsung front loader washing machine not working
Makro at ottery , I received bad service at makro ottery, I bought Samsung front loader washing machine on the 30th of November 2025 , the machine gave me problems it’s not working as we speak, I returned the machine twice they said the technician checked the machine and is fine I must fetch it of which all was a lie, the machine is still not working at all same problem. They told me to call Samsung technician, now I’m stranded I don’t have washing machine and the washing is piling up at home….I’ve told Samsung will send technicians because they have done troubleshooting and nothing helps
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
03 Jan 2026, 09:23Good day Sinazo.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply03 Jan 2026, 09:23
Official
Good day Sinazo.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
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Sinazo L's updateReviewer Update
03 Jan 2026, 09:27ASAP please because I’m very much frustrated with no help and piled up washing…
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Sinazo L's update03 Jan 2026, 09:27
Reviewer Update
ASAP please because I’m very much frustrated with no help and piled up washing…
SL
Sinazo L's updateReviewer Update
08 Jan 2026, 06:44I’m still waiting for feedback I brought the machine in store and was told technicians took the machine for assessment, can’t you please refund my money because why would I buy the machine and get problems so early and struggle to get help for a month now the machine, that means your product is faulty. Can please give a go ahead with the store and get my refund I no longer want your untrusted product
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Sinazo L's update08 Jan 2026, 06:44
Reviewer Update
I’m still waiting for feedback I brought the machine in store and was told technicians took the machine for assessment, can’t you please refund my money because why would I buy the machine and get problems so early and struggle to get help for a month now the machine, that means your product is faulty. Can please give a go ahead with the store and get my refund I no longer want your untrusted product