GC
Gerald C

1 reviews | Active since Jun 2020

14 Apr 2023, 12:52

Brand new fridge with a fault and technicians not knowing what they are doing.

I have a fridge still in its warranty period. In fact the problem started occurring within 1 month of having bought it. i have had two visits during which 2 separate parts were replaced. Both technicians heard the sound it was making. In both cases the sound started again with in 2 hours of their departure. On a third visit (during which I was not present) they apparently tinkered around and said everything is normal. I have been waiting for another visit. I feel like I am being treated like an idiot - I know the noises a fridge should or should not be making. I feel like they are employing a delaying action as I am now demanding the fridge be replaced.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Apr 2023, 12:53
Official
Good day Gerald,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NM