Brand disgrace - Your merchant is terrible Onalds Electrical & General Dealer

<p>We have Samsung dishwasher that gave us an error message FS/F5 or something to that effect. We had passed a Samsung shop and they advised to call the service centre whom will appoint an accredited Samsung merchant to help us. We were then given details for Onald's Electrical. My husband, Danie, spoke to Cecilia and the techs there and all fingers were pointed to a thermostat issue. But before they come we need to pay the call out fee R420 which we did in a few hours after receiving the invoice. This was dually done ASAP. Here's the shocker. My husband had to leave work early (his in sales so time is money), to make it in time for the Techie appointed. We originally said 5 although he works till 6 or later to get the sales in. This is purely for the sake of accommodating the poor guy too. But he rocked up there after 6pm, not keeping us in the loop, all in a rush with no parts and said Cecilia will send a quote. We were then informed it was the thermostat and the element and this is going to cost us over a R1000. After another appointment was made to fit the part/s this technician rocked up there again late and we had to follow-up the continuously. He was there for not even 40mins and he left telling us he has no time to wait to see if it works and we must let him know. Great service right? After it ran a cycle the same error occurred. When wanting to inform him, our calls are being ignored. We are now told it is some sort of switch? So what the fudge now? Aren't your merchants supposed to know the error? Do they know anything about Customer Service? We were told yesterday, 10 Jan the technician will come fit the switch and they promise us it will work after being there for the 3rd time. Guess what, they guy never came? No one had the decency to even let us know. We spending money on following up, we are losing money by leaving work early, and not to mention the stress and inconvenience these past weeks (yes weeks not even days) THIS is absolutely unacceptable for such an awesome brand. Both myself and Danie are Samsung users, majority of goods in our house is Samsung. But can you seriously not appoint adequate people? That understands your error messages and does not cause sooooo much inconvenience?</p> <p>Please could you call my Husband to sort this out? What are you going do to about the stress, inconvenience caused? Our money that has been wasted? And yet we still need to pay these people?</p> <p> </p> <p>Awaiting patiently for a reply, hopefully today.</p> <p> </p> <p>Very upset user</p> <p> </p> <p>Monique and Danie</p> <p> </p>