GL
Gino L

1 reviews | Active since May 2016

10 May 2016, 13:09

Bought a samsunng glaxy alpha was told would receive screen repairs now Im not

<p>Last year I purchased a Samsung Galaxy Alpha, at the time the samsung rep said whats nice is there is ADH on the device meaning I would get a free screen repair or liquid damage repair. I've since taken it to the repairer after getting the phone from Vodacom and had to pay a fee for quotation and then got a bill of R1900 for the repair saying I dontget te fre screen repair as promised. I need my phone back by the end of the week fixed before I leav on business.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 May 2016, 15:33
Official

Hi Gino

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***Interaction Center - [[ CEP / SSA / ssa090.id ] VOC: ***]

A senior customer service executive will contact you with further discussions on this matter.



Regards,

Samsung Team