Bottom line is more important than our customers

I purchased a smart TV 3 yrs ago from Samsung. I joined Netflix and when I activated the Smart Hub the TV requested me to plug in the Samsung Lan Adapter. <br> <br> First thing this morning I went to Samsung's Brand Store in Tygervalley to purchase the Adapter. To be informed that Samsung SA does not import the product and the only solution is to purchase a Blue Ray 7 series for R3 500.<br> <br> I phoned Samsung customer care to be told I must buy it at Amazon as Samsung SA does not import this item. I requested to speak to the MD to be informed as a customer I am not allowed to speak to the MD.<br> <br> I phoned the switchboard and ask to speak to Mr Han the MD but alas I was transferred again to the customer services to a Mr Feevaparsait. <br> <br> He informed me that it is correct and I must buy the Blue Ray Player, as it is not in Samsung SA's interest to keep this item as the demand is not big enough. Even though if one looks on the internet one can see that Samsung UK, USA and Australia supply the item to their customers.<br> <br> Samsung SA customer be aware that the MD does not waste his time taking to you and their bottom line is far more important than supporting their products and customers in South Africa.