Botched Samsung S21 Fe Promotion

I purchased a Samsung S21 FE. Apparently, there is a promotion running for a tablet in addition to the phone. The promotion runs until the 28th of Feb.

I have tried time and time again to retrieve the device mentioned in the promotion. I have followed instructions of using the Samsung Members App of which does not have the said banner for the promotion. I have been on the phone with the store that I purchased the phone from. I have been on the phone with Samsung's promotional department. I have sent mails of which the Samsung Promotions team sent me the wrong link and after days of me sending the mails in response, I still have no luck.

Today - I have called Samsung's Promotions team and the line conveniently cuts after 10min of me explaining and waiting; Just as I am about to be given the reference number for my issue, the line cuts. I call again and wait, explain again and again and the line cuts with no callback.

Why run a promotion when you cannot follow through with it. The phone is no longer in my possession, I have handed it over to a family member. I have the proof of purchase and I have the details of the phone. Please can someone assist me? This is enough.