PP
Petrus P
1 reviews | Active since Nov 2016
14 Jul 2015, 10:33
Booked phone in for repairs three months ago
I took my phone to the Samsung Tech centre inside MTN Pavillion. This was mid April/ I've been phoning the Samsung agent every day and they keep on telling me someone will phone me back. This has been going on for three months and I am still without the phone. I've been a loyal Samsung customer for more than 10 years, everything in my house is Samsung, looks like I'll be changing brands quite soon. Can someone PLEASE get this sorted out once and for all!
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Samsung South Africa's replyOfficial
14 Jul 2015, 16:48Hello petrusdp,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply14 Jul 2015, 16:48
Official
Hello petrusdp,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA