1 reviews | Active since Mar 2017
BOOK-IN TAKES 45 MINUTES
<p>So I thought since my Samsung Galaxy S7 Edge has a crecked screen and is still under warranty I will take it in and have the screen replaced, in my lunch hour. I got to the Samsung just off 14th Avenue in Constantia park at 10:19 am... No peak hour for any business. At 11:09 I walked out as there is only 2 consultants booking in devices for repair & I could not wait any longer. One would expect better service from Samsung. 45 Min just to book the phone in for a screen repair? And now we know why Iphone is so popular. </p>
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This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
