MVDM
Monique Van Der Merwe

1 reviews | Active since Mar 2017

04 Apr 2017, 11:39

BOOK-IN TAKES 45 MINUTES

<p>So I thought since my Samsung Galaxy S7 Edge has a crecked screen and is still under warranty I will take it in and have the screen replaced, in my lunch hour. I got to the Samsung just off 14th Avenue in Constantia park at 10:19 am... No peak hour for any business. At 11:09 I walked out as there is only 2 consultants booking in devices for repair & I could not wait any longer. One would expect better service from Samsung. 45 Min just to book the phone in for a screen repair? And now we know why Iphone is so popular. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Apr 2017, 16:14
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.