1 reviews | Active since Aug 2014
blown headphones after 3 months
Hi <br> <br> My name is Frederick. I would just like to inform you that I'm a little unhappy at the moment. I have a Samsung s6 first of all my phone is not listed under the devices to send an email so that was very annoying because I do not want to talk to someone over the phone.The main problem is this, I was just listening to music and noticed that the right side of my headphones is not playing like it should. It seems that the speaker is blown. I have been using Samsung products for years and I really think that this is bad considering the price of the s6 and after just 3 months the earphones which I only use with my phone are already broken. What now? Now I have to go spend more money on new headphones? I expected better from Samsung. And I assume that the headphones are not covered under the warranty?<br> <br> I'm very unhappy about this.<br>
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
