1 reviews | Active since May 2016

10 Oct 2017, 14:03

Blank Screen - Cellphone

I bought Samsung Galaxy j1 around May2017 it has been giving me screen problems from 1st week, and I misplaced my Slip but from what I know the Service Provider is able to check when was the Purchase of that cellphone.

Personally I would encourage people to Buy Galaxy J1 as it has this Common fault of Blank Screen, I have been asking people who are using this Model.

Now the Store (Vodacom Express in Phuthaditjhaba) they want to charge me R 1200 to fix the screen, their service is very poor because they are not will to go extra mile to assist me to retrieve my purchase.

as for Samsung I bought that phone hoping that I will get my Cellphone repaired

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Oct 2017, 15:57
Official

Dear Tladi,

Please note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA