BLAME GAME

I Upgraded my Vodacom Contract last year round about October, and received a gear 2 with my Galaxy s5<br> <br> Yesterday I Noticed that the actual glass(touch) of the gear is coming loose of at the bottom of the gear? I went to vodacom store this morning in Cape Gate. They told me, no warranty on accessories. I must take my device to SAMSUNG CARE center in Canal Walk. I don't want to drive all the way there. So the lady phones me back and tells me. The warranty only covers software problems not physical problems. They will have to access it first Though. So I asked okay the assessment is fine, but the damage is physical, and it's a manufacturer fault. No response from them. <br> <br> The warranty card of my samsung gear 2 states that both physical and software problems are covered. Look I know there is exclusion. But this is really absurd!