Blaitent Ignore and suspect pirate parts used as no guarantee given

Booked my phone in for a repair in the beginning of May, after 2 call I finally received the quote and made payment within 7 days. Was told would receive a message when part send from warehouse "and it would take 10-15 working days" to arrive to the repair centre. Now 1st of all I'm still waiting a month later to receive the message items sent and then how are the delivering the parts, by bicycle? From Cape Town?

Then to be further infuriating going through the quote they state they do not guarantee any parts, *** are the using pirate parts as surely if Samsung supp**** OEM parts and installed them themselves they should be guaranteed even if as part of the phone.

Contacted the. 10 days ago to find out what is going on no reply, sent a email to head office and management, no reply. Going to shop tomorrow to see if anything has happened? This is a business phone and I'm unable to do business as. Result

I have to agree with other reviews on here Pathetic service. Broke my Huawei Mate 10 and was fixed same day, friendly service and constant updates in progress. Moved back to Samsung but regretting it more each day