NO
Nicola O
1 reviews | Active since Jul 2011
18 Dec 2024, 23:20
Black Friday Smasung A35 promotion a failure?
My husband and I signed contracts with MTN on the Samsung A35 Black Friday promotion on the 21st of Nov. We sent in our request for the airpods and watch, we were given claim numbers and received an email that stated that our claim has been successful.
We sent another mail to enquire what was happening, we got no response. We tried the phone number and were on hold indefinitely.
We are very disappointed with the fact that Samsung made an offer, confirmed it and now doesn't hold up to it's promises.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
19 Dec 2024, 07:53Good day Nicola
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Dec 2024, 07:53
Official
Good day Nicola
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
NO
Nicola O's updateReviewer Update
19 Dec 2024, 11:54Hi Nicola Obertik.
Your claim has been successful.
Thank you for your purchase, your redemption request has been verified. Our delivery partner has been notified and will make the necessary delivery arrangements.
Your gift will be delivered within the next 7 to 14 working days.
For any queries, please call *** or e-mail us at *** from 8am to 5pm, Monday to Friday, excluding public holidays.
Regards,
The Samsung Team.
This means that I should have received my promo last week, or had some response. I am tired if wasting minutes calling an agent which doesn't exist.
Your claim has been successful.
Thank you for your purchase, your redemption request has been verified. Our delivery partner has been notified and will make the necessary delivery arrangements.
Your gift will be delivered within the next 7 to 14 working days.
For any queries, please call *** or e-mail us at *** from 8am to 5pm, Monday to Friday, excluding public holidays.
Regards,
The Samsung Team.
This means that I should have received my promo last week, or had some response. I am tired if wasting minutes calling an agent which doesn't exist.
NO
Nicola O's update19 Dec 2024, 11:54
Reviewer Update
Hi Nicola Obertik.
Your claim has been successful.
Thank you for your purchase, your redemption request has been verified. Our delivery partner has been notified and will make the necessary delivery arrangements.
Your gift will be delivered within the next 7 to 14 working days.
For any queries, please call *** or e-mail us at *** from 8am to 5pm, Monday to Friday, excluding public holidays.
Regards,
The Samsung Team.
This means that I should have received my promo last week, or had some response. I am tired if wasting minutes calling an agent which doesn't exist.
Your claim has been successful.
Thank you for your purchase, your redemption request has been verified. Our delivery partner has been notified and will make the necessary delivery arrangements.
Your gift will be delivered within the next 7 to 14 working days.
For any queries, please call *** or e-mail us at *** from 8am to 5pm, Monday to Friday, excluding public holidays.
Regards,
The Samsung Team.
This means that I should have received my promo last week, or had some response. I am tired if wasting minutes calling an agent which doesn't exist.