Black Friday Rewards

<p>I bought a Samsung Galaxy S7 at Vodacom during the black Friday promotion. I then redeemed the TV that was to come with this purcahse using the Samsung rewards app on the phone. The app said that the redemption was successful and I will be called to confirm TV license details and delivery information. I never got the call and I have been following up with Samsung (call ref ********** 350) and each time I am told that call again. Today I called Digital Planet to find out what is happening and they said they can't locate anything from their side; they gave me an email to send the proof of purchase, Id number and tv license which I did email. Then I was told that Samsung will be in touch because they are just the middle man. I am concerned because my query doesn't seem to be going anywhere and Samsung needs to fulfil the promotion.</p>